Loyalty Case Studies

Hachette Filipacchi - ELLE, ELLE Decoration, Red and Psychologies

Friday, January 15th, 2010

The Brief

  • To create a subscribers loyalty scheme across ELLE, ELLE Decoration, Red and Psychologies magazines
  • The scheme will act as a reward for existing subscribers and as an incentive for new subscribers
  • A scheme that offers subscribers a range of quality, relevant and beneficial offers and discounts
  • Provides an additional platform to communicate to the magazines’ loyal subscribers
  • Increases subscribers, driving sales and subscriber numbers
  • Reduces reliance on price cuts and price incentives

Communication channels

Hachette Filipacchi were able to offer partners:

  • Access to a total subscriber base of 130,000
  • Presence on monthly subscription carrier sheet
  • Presence in new & renewed subscriber acknowledgement pack (DL size buck slip)
  • Presence on each magazine’s loyalty club pages, including a unique, secure landing page.(Elleuk.com alone gets c.340,000 unique visitors a month)
  • Presence on monthly email newsletter to subscribers 
  • Presence in magazine in a full page or DPS promoting the loyalty club depending on strength of offer
  • Endorsement from each magazine brand – subscriber data is not offered to 3rd party rental lists and therefore not over marketed to

Implementation

  • Cocktail were tasked to create 5 annual partners and 2 monthly partners on an on going basis
  • These partners were designed to be lifestyle enhancing across a wide range of different sectors
  • Reiss, Cafe Rouge, Malmaison/Hotel Du Vin, Nails Inc and Picturehouse Cinemas were brought on board as annual partners to launch in January 2010
  • Wahanda and White Company were the first monthly partners on board for February 2010